Order Processing
Once we receive your order, we will send you a confirmation email, then we process the order by confirming it is in stock and ready for shipment. If any of the items in your order are back-ordered we will reach out to you via e-mail and you may choose to either wait or receive a 100% refund.
Please allow 3-5 days for processing your order.
Shipping
Shipping times and shipping method will depend on the specific product and brand you purchase. You will be able to find this information on each individual product page under the "shipping" tab. If you have any shipping question please chat with us or email us at contact@purelyrelaxation.com.
Generally, smaller items will ship parcel service like FedEx, and larger items such as massage chairs will have a scheduled delivery through freight services including any premium shipping you select at checkout such as white glove delivery.
We will send tracking information by email the same day the shipping tracking number is created/available.
- If you choose our free shipping option,you can expect to receive your item curbside within 7-10 business days of your item shipping--oftentimes sooner. Our carriers will typically bring your chair to the front door for you--many of our chairs come in 2-3 boxes. Typical assembly requires attaching the armrests and the footrest the chair. You can find installation videos available on our site and youtube channel.
- Standard curbside delivery, expect you will need a helping hand from a friend with moving the chair into your home and to your desired location as many of our chairs are quite heavy. With this standard shipping the driver does not bring the product indoors.
- If you choose white glove delivery, there will be an additional charge that you select at checkout. Your item will be delivered to your home, placed in the room of your choice exactly where you want it and set up. Because outside contractors are used for this service, your delivery time will be extended by typically by one week. Also, if you have a difficult location (several stairs with challenging turns etc) please send us pictures so that we can make sure the delivery company is prepared for your situation. If they arrive and it requires a 3rd persons help, they will add an extra fee charge... we don't want you (or us) to have any surprises. Please consider if you will want or need white glove delivery as it is challenging and expensive to add after your order has been processed.
We will do everything possible to ensure that your item arrives in the same condition that it left the manufacturer. Any product damage or loss is the responsibility of the shipping company, please email us pictures of damaged packaging or product.
BEFORE you sign the shipping bill, please THOROUGHLY INSPECT YOUR ITEM. Signing for the receipt of a damaged product removes the liability of the shipping company and Iron Home Concepts. Once you accept your shipment as non-damaged, the item is your property.
Returns
Homey Designs products have a 50% restocking fee if returned in original packaging. There is a 60% restocking fee for items returned not in their orignal packaging. If you do choose to make a return you will have this restocking fee deducted from your return amount. Please contact us prior to return as Homey Design has to have returns set up on their end with tracking into to have your return approved by them. Customer is responsible for return shipping costs.
Please Note: If you sign for your items when delivered the items are then yours. Please inspect all products before signing for them.
Once your return is received and inspected, we will send you an email to notify you that we have received your item. If approved, then your refund will be processed and be applied to your original method of payment.
